![]() Improve Your Customer Service with Live ChatĪdding a live chat to your site is an easy and effortless way to put your customer first. Free live chat is generally a better fit for sole proprietors, niche ecommerce businesses, and small companies with one or two customer service agents. Which live chat software is best for you? It totally depends on your needs. While Tawk.to may seem smaller than big-name competitors such as Zendesk, they offer a robust help center and even an online academy where you can learn how to add a Tawk.to chat to your site. With this service, you’ll have multi-language support, unlimited agents, chat-to-ticket ticketing, different departments, chat ratings, and more. Tawk.to offers all the basic features you need without requiring an upgrade. Chat Lite still has plenty of features that will fulfill your needs, and Zendesk has extensive documentation to help you work out any kinks and troubleshoot any issues. With Chat Lite, you can have one concurrent chat and offer visitors the ability to rate the chat after an interaction.The one limitation, aside from the amount of chats you can have, is that your chat history will be available for only 30 days. Their live chat service comes in four pricing tiers, but you can get started for free with Chat Lite. When you think of live chat, you usually think of Zendesk, which is considered a leader in customer service helpdesk solutions. This saves time during the interaction and reduces miscommunication that could potentially occur. With this tool, agents can use the chat interface to navigate to the same page that their customers are on. Now that you know why you should add live chat to your website and what to look for, let’s review the best free live chat software options for this year.Īnother feature that My LiveChat offers is live co-browsing. Set trigger options that make the chat box automatically open, prompting conversation.Either determine online hours or set up an automatic chat flow with a bot.Customize the look and feel of the chat box with your company’s branding.Keep a record of your chat history with individual visitors, preferably in your CRM but potentially in your CMS.Turn chat visitors into leads in your CRM.Integrate the tool with your current website.The software you choose will depend on your needs, but there are a few standard features you should look for when choosing a live chat add-on. You can talk directly with your website visitors, boost customer satisfaction, and increase sales - all for free. Live chat is important, but the best part is that it’s easy and effortless to implement. 52% of customers feel more loyal toward a brand that offers live chat.Live chat usage has quadrupled in the past five years. ![]()
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